Dynasty Premium (operated by Neelshi Gourmets Private Limited, Indore, Madhya Pradesh) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following types of information:

  • Personal details: Name, phone number, email address, and delivery address provided when you place an order or contact us.
  • Payment information: We do not store card or bank details. All payments are processed securely through Razorpay. Please refer to Razorpay's privacy policy for details.
  • Usage data: Browser type, pages visited, and time spent on our website (collected via standard web analytics).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and delivery updates via WhatsApp or email
  • Respond to your queries and customer support requests
  • Improve our website and services
  • Send promotional offers (only if you have opted in)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

  • Razorpay — for secure payment processing
  • Delivery partners — only name, phone, and address for order fulfillment
  • Legal authorities — if required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect certain features of the site.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

This policy is governed by the laws of India, including the Information Technology Act, 2000 and the IT (Amendment) Act, 2008.